Payment options: All charges are due at the time of service, we accept visa, mastercard, discover, check and scratchpay. Scratchpay is the only form of payment plan we offer. We will no longer be accepting any held checks.  Thank you for your understanding.

Late appointments: Bethel Animal health makes an effort to maintain a schedule that allows individual time with each pet. Appointments are set to reserve this time, making it critical that you arrive to your appointment on time. Late appointments may be asked to reschedule. If you are able to be worked back in to the schedule, please note there may be a long wait as we accommodate everyone who has arrived on time to their appointment.

Emergencies: Please note that Bethel Animal Health does see certain emergencies and we may need to adjust your wait time as needed. We ask for your corporation during these times and understand we deem critically ill patients as priority. We want to assure you that if your pet is critically ill, we will take his/her care first.

Cancellations: We ask that a minimum 24 hour notice be given for all cancellations  We understand that unexpected and unavoidable situations may occur resulting in a appointment being missed. Please notify us immediately if this happens. If we deem no-shows are becoming frequent, we may stop seeing you as a client. For all no-shows following your first, there will be a $35 fee for missing your scheduled appointment and $50 fee for all missed surgery appointments. New clients may be asked to leave a deposited to reserve their next procedure or exam.

Dispensing medications: As a directed by law a veterinarian can only prescribe / dispense medication to those clients who have a current physical exam with our D.V.M.’s.It is illegal to dispense or prescribe any medication without a current physical exam. Regardless if the patient has a written prescription from another vets office.

Leashes and carriers: We request all dogs be on leashes and all cats be confined to a carrier. If you do not have one, one will be provided for a fee. We are located on a busy street, and we don’t want pets escaping and causing harm to others or themselves. If your pet possibly has a contagious disease such as (kennel cough, Parvovirus, etc.) you may be asked to hold your pet in your vehicle until the Doctor is ready for you.

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